The internet has sneaked up on a number of businesses. Two examples of this are publishing and travel agents.
The publishing industry, especially for new authors, has often behaved in an aloof manner and with the attitude that they are doing the new author a huge favour.
The internet slipped in a side door by offering normal, aspiring authors the ability to self publish anything they wish without editorial inteference or insistance on minimum print runs.
An example of these sites can be found at Lulu.com, which provides print on demand and delivery direct to buyers who ordered your publication from a free website supplied to the author (have a look at mine).
Publishers are now catching up by offering similar services.
The travel agents have been shot in the foot by their own suppliers, with all airlines now offering online booking with the use of a credit card, thereby removing their staple business of local holiday and business travel.
I wonder if travel agents can live through this change?